Warranty & service

We stand behind the quality of our products. That's why you can count on a fair, transparent warranty based on consumer rights in the Netherlands and the EU.

Statutory warranty

The statutory warranty applies to all Little Company products: a product should do what you can reasonably expect from it. If a defect arises within that period that isn't due to normal wear or improper use, we'll work with you to find a suitable solution.

When does the warranty apply?

Material or production faults
Defective zips, buckles or stitching under normal use
Unexpected wear that doesn't match the expected lifespan

When doesn't the warranty apply?

Normal wear from daily use
Damage from accidents, misuse or improper cleaning
Damage from sharp objects or rough handling

Reporting a complaint

Have a complaint about a product? Contact us within a reasonable time via the contact form. Have the following ready:

Your order number
A short description of the problem
Two to three clear photos of the defect

We respond within two business days with a proposal: repair, replacement or — if neither is possible — a refund.

Care

A lot of complaints can be prevented with good care. The product page has specific care instructions per bag. Most bags have a Bionic Finish that repels small stains and light rain; wiping with a damp cloth is usually enough.